If you would like to file a complaint or report content, please contact us via email support@privcam.com. All complaints will be reviewed and resolved within 7 business days and you will receive an email once it has been done. We will, in accordance with our terms and conditions decide if the complaint is valid. After the decision has been made, the user that complained can appeal to that decision within 24h. When the final decision is made, according to us, any infringing, illegal, abusive or otherwise inappropriate content will be removed from the website.

How we will deal with complaints of illegal or non-consensual Content: 

a. We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

b. If we require further information or documents from you, we will contact you to let you know;

c. We will in good faith investigate your complaint within seven (7) business days;

d. If we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;

e. If we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.

g. Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.

How we will deal with complaints related to copyright infringement:
Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.

How we will deal with other complaints: 

a. We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

b. If we require further information or documents from you, we will contact you to let you know;

c. We will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on privcam and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content;

d. We are not obligated to inform you of the outcome of your complaint.

Unjustified or abusive complaints: 

If you are a User of privcam, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.

Contact: 

Direct all complaints, feedback, request for technical support and other communications regarding privcam to support@privcam.com.